Valley Isle Aquatics Refund & Cancellation Policy

 

 

 

 

 


Make-up, Refund and Cancellation Policy

First we would like to thank you for selecting Valley Isle Aquatics to meet all your swimming lesson needs; we truly appreciate it! Our mission is to serve the children of Maui to assist in developing their swimming skills.

*Please remember we charge a very nominal fee for our lessons; and each session's budget is determined by the number of enrollees. We hold your swimmer's place in class for each date of the session and cannot fill that spot for just one class date, therefore we cannot issue refunds for missed classes; we cannot carry over balances from one session to another session; and participants cannot pick and choose the dates they wish to attend. Please review the Make-up Policy for further details.

*If, for any reason, any pool we utilize, is closed and we are informed of this prior to lessons, we will post the information on our FaceBook page and try to send out an email blast letting you know. Unfortunately, if a closure happens while we are on-site, we will not be able to contact all the families. We apologize for this inconvenience.

*Lessons will continue even if it is raining, however they will be cancelled if there is lightening. If VIA feels the weather is bad enough that it would hinder the swimmers' learning, VIA has the right to cancel classes. Please keep in mind that the first lesson may be cancelled, yet the last lesson may still happen.

Make-up Classes:
*
Valley Isle Aquatics does NOT offer make-up classes for your absences under any circumstances. If you choose to miss class/es due to a scheduling conflict, vacation, or illness, you forfeit the fees associated with that class.
*If a situation occurs which is out of our control (i.e. weather, pool closures, etc.), we do NOT offer any make-up classes.
*Private lessons: if you cancel without giving 72 hours notice, you will be charged for that lesson. If we are able to fill your spot with another lesson/student, we will offer you an extension on your class schedule (no refunds).
*If there is an opening at another location, time, or day, within the same session, which matches the swimmer's skill level, with prior approval from both Valley Isle Aquatics management and the instructor, you may be able to make-up your missed class/es. This is a courtesy and there are no guarantees or promises that this will occur.
*If you know ahead of time that you will be missing a class, please do inform us, and if we can find an opening for your swimmer, we will be happy to do so (please see above policy).

Credits/Refunds:
*Valley Isle Aquatics does not issue credits or carry over balances from one session to another.
*If there are fewer than four (4) students registered for a class, the class may be cancelled and your student will be placed in another class, which may be at a different time.
Valley Isle Aquatics will notify you of this, and work with you to place your student in another class/time for that session. If we are unable to do this, we will issue you a refund for the classes you do not attend.
*Classes that Valley Isle Aquatics cancels will be made up on a subsequent date, or you will be offered your choice of location, day, time for the make-up class.
*Classes cancelled due to a reason out of our control, such as the weather, or pool closure, will not be made-up and no refunds will be issued.

If you have any questions, or need further clarification, please contact us.

Valley Isle Aquatics does not discriminate based on gender, age, creed, race, religion, or socioeconomic background.

Valley Isle Aquatics retains the right to refuse service to anyone, for any reason, at any time.

REFUND POLICY for Professional Certification Courses

To ensure maximum customer satisfaction, we recommend that every student read the REFUND POLICY in full prior to purchasing any certification course.

Failure to satisfy certification course requirements:
Valley Isle Aquatics does not guarantee that every student will pass their purchased certification course. Every Valley Isle Aquatics certification course has minimum academic, skill and physical standards. To obtain certification, the student must satisfy all certification course requirements to obtain certification. If the student should fail to satisfy all certification course requirements,Valley Isle Aquatics cannot generate a refund to the student. If the student has any questions as to the certification course requirements, the student should contact Valley Isle Aquatics customer service staff prior to purchasing the certification course. Our customer service staff is available to answer all student questions prior to purchase.

Failure to attend the scheduled in-person training:
If a student purchases a certification course, then fails to attend the scheduled in-person training for any reason, Valley Isle Aquatics cannot generate a refund to the student. However, the student should address any issues relating to the in-person training session with the in-person training instructor. The in-person training instructors will address each issue on a case-by-case basis, according to the in-person training instructor's policy.

Buyer's Remorse:
If a student purchases a certification course, and subsequently decides that the certification course or any part of the program is not to their liking for any reason, Valley Isle Aquatics cannot generate a refund to the student. It is, therefore, recommended that the student thoroughly review the details of the certification course presented on this website, and contact Valley Isle Aquatics customer service prior to purchase, to answer any student questions. Our customer service staff is available to answer all student questions prior to purchase.